Shipping

UK
Our standard shipping will be via Royal Mail using Second Class Recorded which gives a 3-5 day delivery.   Items which are listed as free delivery will be despatched using Royal Mail second.  The delivery charge is selected by weight of the item.  Many of our products that are small and weigh under 50g are free postage.

Europe or International
We will source the cheapest cost and discuss this with your prior to dispatch

Christmas and New Year 2011

The last guaranteed for Christmas delivery will be on the 19th December.  However we will despatch right up to 23rd December 2011.  Between 15th December and 5th January all items will automatically be upgraded to First Class mail.  The online store is open 24 hours a day 365 days per year however orders received between 15.30 on 23rd December and 27th December will be despatched on 28th December.  Orders received between 31st December and 2nd January will be despatched on 3rd January 2012.

If we have bad snow (like last year) we may get snowed in as this is very rural area.  We will email you if there is a problem with any of your orders.

Delivery Times

If paying via any of our secure on line choices we aim to deliver as follows:

Chilla Valley Yarns and The Little Wool Company products will be despatched  usually the same day but within one working days depending on stock levels.  If we are not able to meet this we will discuss this with you.

Artesano, Manos Del Uruquay, Shilasdair, Brittany will be despatched within one working day depending on stock levels.  I keep a small working stock but at peak times we may need to re-order. If we are out of stock of anything we will advise you.

Many of the hand knitted garments, quilts and pillowcases are made to order so allow 7-10 days.  If it is likely to be any longer you will be advised. 

If we receive your order via post and cheque we will process your payment and once funds have cleared we will despatch your goods to arrive within one day of cleared funds. You will be advised upon receipt of order if there is any kind of delay.

Return/Refund Policy

If upon receipt you are not satisfied with your products you may return them for a full refund under the following conditions:

• If you have changed your mind or do not like the products for any reason you may return them for a full refund or exchange within 7 days of purchase as long as they are in marketable condition. 
• If the goods are damaged upon arrival you may return them to us.  Upon receipt we will arrange for a refund or exchange as per your request.  Returns must be made within 7 days of purchase.

We do not charge a second shipping fee for any items that are exchanged

 Privacy Policy

Please rest assured that when you shop with us your financial details are safe. 

Online:

 Your Credit/Debit Cards are processed via PayPal or Nochex and these are completely reputable and reliable companies that use all of the latest security measures to ensure your transaction is safe.  Non of the financial information on your card is accessible or used by us in anyway.

Mail Order:

Your Credit/Debit Card details are inputted into PayPal and once we have confirmation that the transaction has been successful anything that has been written down e.g one of our mail order forms that you have filled in - will be destroyed via our cross shredder.  The clippings from our cross shredder are made into bricks and burnt on our fire so there is no danger of any details going anywhere else.

We do not keep your details other than for shipping and contact purposes - we do not share your information or pass it on to any third party.

VAT

VAT is charged at 20% where applicable